Refund Policy
Last updated: January 2024
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7-Day Satisfaction Guarantee
We're confident you'll love our service. If not, get a full refund within 7 days.
1. Overview
At StudentsDunia, we are committed to providing exceptional scholarship services. This Refund Policy outlines the terms and conditions under which refunds will be credited to your original payment method within 7 days.
2. Refund Eligibility
Eligible for Refund
- Subscription cancelled within 7 days of purchase
- Technical issues preventing service access for more than 48 hours
- Duplicate payments or billing errors
- Service not delivered as promised
- Unauthorized transactions (with proper verification)
Not Eligible for Refund
- Refund requested after 7 days of purchase
- Services already utilized (scholarship applications submitted)
- Change of mind without valid reason
- Violation of our Terms of Service
- Partial month subscriptions (prorated cancellations available)
3. Refund Process
To request a refund, please follow these steps:
Step-by-Step Refund Process
Contact Support
Contact our support team at refunds@studentsdunia.com
Provide Details
Provide your order/transaction ID and reason for refund
Review Process
Our team will review your request within 24-48 hours
Processing
If approved, refund will be processed within 5-7 business days
Confirmation
You'll receive a confirmation email once refund is completed
4. Refund Timeline
Request Review
24-48 hours
Processing
3-5 business days
Completion
5-7 business days
5. Payment Method Specific Refunds
Credit/Debit Cards
Refunds will be credited back to the original card
UPI/Digital Wallets
Refunds processed quickly through digital platforms
Net Banking
Refunds credited to the original bank account
PhonePe/Razorpay
Processed through the original payment gateway
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
- When services have been partially utilized
- For subscription downgrades (difference amount refunded)
- When technical issues affected service quality
- For promotional pricing adjustments
7. Subscription Cancellations
For ongoing subscriptions:
- You can cancel your subscription at any time
- Cancellation takes effect at the end of the current billing period
- No refund for current period unless within 7-day window
- Access continues until the end of the paid period
11. Contact Information
For refund requests or questions about this policy, please contact us:
refunds@studentsdunia.com
Phone
+91 98765 43210
Hours
Mon-Fri, 9AM-6PM IST
Address
New Delhi, India
Important Note
This refund policy is in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits your statutory rights as a consumer.