7-Day Satisfaction Guarantee
We're confident you'll love our service. If not, get a full refund within 7 days.
1. Overview
At StudentsDunia, we are committed to providing exceptional scholarship services. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed.
2. Refund Eligibility
Eligible for Refund
- Subscription cancelled within 7 days of purchase
- Technical issues preventing service access for more than 48 hours
- Duplicate payments or billing errors
- Service not delivered as promised
- Unauthorized transactions (with proper verification)
Not Eligible for Refund
- Refund requested after 7 days of purchase
- Services already utilized (scholarship applications submitted)
- Change of mind without valid reason
- Violation of our Terms of Service
- Partial month subscriptions (prorated cancellations available)
3. Refund Process
To request a refund, please follow these steps:
Step-by-Step Refund Process
- Step 1: Contact our support team at refunds@studentsdunia.com
- Step 2: Provide your order/transaction ID and reason for refund
- Step 3: Our team will review your request within 24-48 hours
- Step 4: If approved, refund will be processed within 5-7 business days
- Step 5: You'll receive a confirmation email once refund is completed
4. Refund Timeline
Request Review
24-48 hours
Processing
3-5 business days
Completion
5-7 business days
5. Payment Method Specific Refunds
- Credit/Debit Cards: Refunds will be credited back to the original card within 5-7 business days
- UPI/Digital Wallets: Refunds processed within 2-3 business days
- Net Banking: Refunds credited to the original bank account within 5-7 business days
- PhonePe/Razorpay: Processed through the original payment gateway within 3-5 business days
6. Partial Refunds
In certain circumstances, we may offer partial refunds:
- When services have been partially utilized
- For subscription downgrades (difference amount refunded)
- When technical issues affected service quality but didn't prevent access entirely
- For promotional pricing adjustments
7. Subscription Cancellations
For ongoing subscriptions:
- You can cancel your subscription at any time
- Cancellation takes effect at the end of the current billing period
- No refund for the current billing period unless within 7-day guarantee window
- Access to services continues until the end of the paid period
8. Dispute Resolution
If you're not satisfied with our refund decision:
- You can escalate the matter to our senior support team
- We'll conduct a thorough review within 3-5 business days
- Final decisions will be communicated via email
- You may also contact your payment provider for chargeback options
9. Refund Limitations
- Maximum one refund per customer per year
- Refunds are processed in the original currency of payment
- Processing fees (if any) are non-refundable
- Refunds don't include any third-party charges or fees
10. Changes to Refund Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Continued use of our services after changes constitutes acceptance of the new policy.
11. Contact Information
For refund requests or questions about this policy, please contact us:
Email: refunds@studentsdunia.com
Phone: +91 98765 43210
Support Hours: Monday to Friday, 9:00 AM to 6:00 PM IST
Address: StudentsDunia Refunds Department, New Delhi, India
Note: This refund policy is in addition to any rights you may have under applicable consumer protection laws. Nothing in this policy limits your statutory rights as a consumer.